Challenges and Pain Points in the Pre-Sales Phase

Incomplete or ambiguous requirements gathered during pre-sales, increasing the risk of scope creep.
Lack of standardized tools, templates, and frameworks for proposal development, making SoW creation time consuming, inconsistent and error-prone.
Underestimation of project risks and inadequate mitigation planning, causing unforeseen issues during delivery.
Inadequate resource planning, with the wrong skills or availability assumptions creating downstream challenges.
Lack of stakeholder alignment, both internally and externally, causing conflicting priorities and project delays.
Misalignment between the SoW/LoE and the delivery team’s execution plan, leading to confusion and rework.
Poor handoff and knowledge transfer to the delivery team, resulting in miscommunication and duplicate effort.
Misalignment on success criteria between customer expectations and the consulting firm’s deliverables.

Challenges and Pain Points in the Delivery Phase

Ineffective stakeholder communication, including poor coordination within internal teams.
Reliance on manual implementation methods, leading to cost overruns and time delays.
Scope creep and unplanned change requests, causing project disruption and increased costs.
Delays in resolving critical issues and bugs, leading to project slowdowns and customer frustration.
Limited visibility and real-time tracking of project status, resulting in misinformed decisions.
Inadequate testing and validation of deliverables, leading to rework and further delays.
Resource constraints or overloading of team members, leading to burnout and delivery challenges.
Poor knowledge management, making it hard for team members to onboard quickly or resolve issues efficiently.
Integration and compatibility challenges with the customer’s existing systems, delaying implementation.
Misaligned or unclear roles and responsibilities, causing duplication of effort or missed tasks.
Absence of a clear escalation path for critical issues, resulting in delays and frustration.